How does it work?

To purchase a deal simply find the product you would like, click the buy button and choose your payment method. Simple!
Delivery on all of our deals is included in the price of the product
There are two possible ways to pay for a product credit/debit card online
2.offline at any Pay Point or Post Office outlet using a barcode which you can print from the Homekind website
If you need to access credit you could try your local credit union which you can find in the 'Find Affordable Credit' section of the Homekind website.
Essential household items, such as white goods (washing machines, cookers, fridges, freezers etc) smaller electrical equipment, furniture, and child safety packs.

If you don't find what you're looking for on the Homekind site, you should still consider contacting your local credit union. They will be able to talk to you about borrowing money at low interest rates to buy the products you need. This will be a much better option for you than going to a high street weekly payment store, where you will end up paying far more for your goods.

You can also contact us and tell us what deals you'd like to see in the future:
If a deal is popular, we will try to run it again at the same price at some point in the future, although we can't guarantee how soon this will be.
No, it's totally free to use. There's no membership to Homekind. If you're a customer and want to buy something, you simply register for free. If you're a landlord and want to promote it to your tenants, we can provide you with the marketing materials to do so. If you're a credit union that wants to be linked, just get in touch with us and give us the postcode areas you cover.
 For any problems using the Homekind site, contact us via email, or by telephone on 0191 565 6216.
For problems with a delivery, you should contact the supplier in the first instance. If you continue to have a problem, then you can use the Homekind contacts. Similarly, if you have an issue with the product itself, you need to contact the supplier first, but can always contact Homekind if you are struggling to resolve the issue. 
You should also always check and read carefully the specific terms and conditions for your deal. These will include important information that you need to know before purchasing.

Homekind is only available via the internet. If you don't have internet access at home, talk to your housing provider about the locations in your community where you can get free internet access such as your local library, or free internet cafes, or even maybe in your local housing office or credit union office.

No, not at present, but the site has been designed to be smartphone friendly, so you can access it via your smartphone.

No, Homekind was developed specifically with social housing tenants in mind, but is available to anyone who just wants to buy great value household items.
No, not at all. Homekind will focus on providing essential household items, and if you need to get credit to purchase them, we want to encourage credit union membership as a responsible borrowing route.
Each deal will be 'live' on the site for one month (i.e. 4 weeks). If you decide to buy on the last day of the deal and need to apply for credit union finance, your goods will remain in your shopping basket for a further 2 weeks to give you time to apply for credit.
We are working with social housing providers to offer savings to their tenants through this website. Collecting who your landlord is will enable us to offer better deals to you in your area in the future. At the moment all of the deals are nation but in the future we are looking to provide local offers which could include linking in with social housing landlords to provide their services through Homekind website.
This information will always be treated with confidentiality and if shared with other parties will be made anonymous so no personal information is shared.
If you have forgotten your password, in the log in section of the website select the 'Forgot Password?' You will then be asked to enter your email address, once you have done this an email will be sent to you with a link to follow which allows you to change your password.
If you would like to delete your account for any reason email the Homekind team at with your details.
A Credit Union is a profit sharing, democratically-run financial co-operative which offers convenient savings and low interest loans to its members. The members own and manage their credit union themselves.
The three main aims of a Credit Union are:
  • To encourage its members to save regularly.
  • To provide loans to members at very low rates of interest.
  • To provide members with help and support on managing their financial affairs (if required). 
Many credit unions also provide services intended to support community development on a local level.
Credit unions vary significantly in terms of assets and size, ranging from volunteer operations with a handful of members, to institutions with several million pounds worth of assets and hundreds of thousands of members.
Anyone within a credit union's 'Common Bond' (normally the area in which you live or work) can join. Credit Unions welcome everybody from within the Common Bond regardless of income, employment status or age.
You will need to complete an application form and provide some identification. Credit Unions are required to meet all their members at least once, so they tend to invite new members to bring their completed application and ID to one of their collection points. These are in easily accessible places and many of them are open on Saturdays.   
Can't find the answer you need? Contact the Homekind team on 0191 565 6216 or email and we'll aim to answer you as quickly as possible.

We have collected information on credit unions from publicly available information and from information provided to us by individual credit unions. The gatherering of this information is an ongoing process so we may not have all credit unions across the UK. If you know of a credit union in your area that is not featured on this site please let us know by emailing and we will contact them to add to the database.


Yes, for every Homekind deal, the price you see includes delivery.
The product supplier will make arrangements for your delivery either using their own delivery vans, or a courier service. Once you have paid for your goods, the supplier will contact you to arrange a convenient delivery time.
It is important that you are available at the relevant address at the time you agree with the supplier.

For any queries regarding delivery, you should contact the supplier in the first instance. If you are having a problem with delivery and aren't able to resolve this with the supplier, you can contact a member of the Homekind team by telephone on 0191 565 6216  or by email

It is important that you are available at the relevant address at the time you agree with the supplier.

We try our very best to let our customers know of any potential delay as soon as possible.
Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your delivery information email and ensure you have not received any further emails or text messages from us with updates on the progress of your order.
This will depend on the specific deal and the supplier. Check the terms and conditions for your deal this information will be clearly set out here. For many household waste items, your local council will remove them, and this service is often free of charge. If in doubt, contact the waste removal department in your local authority.
All the products we supply will come with a manufacturer's guarantee or warranty. For any product-related problems, you should contact the supplier in the first instance. In the unlikely event that you aren't able to resolve the issue with the supplier, you can contact a member of the Homekind team by telephone on 0191 565 6216 or by email
You can apply for affordable finance via your local credit union you'll find them by typing the postcode of where you live or work into the search facility within the site. Find more information about credit unions below
Some credit unions will need you to save money with them for a number of weeks before they allow you to start borrowing this is down to the individual credit union. In all instances, the best thing to do is to get in touch with your local credit union as soon as possible they will be able to advise you on what they can offer you
If you have a bank account and want to pay online, you can do so using a credit or debit card. If you can't, or don't want to pay online, simply print off a barcode, and take it along to your nearest Paypoint or Post Office, and pay over the counter. Whether you pay online of offline, you can also use a pre-paid card, such as the ABCUL or ALTO ones your credit union can also help you with this.

No. Sorry but we require one payment in full.

If you're struggling with debt and would like some free, independent advice there are a number of websites you can visit:

National Debtline 

Money Advice Trust